Acceptable quality in general but definitely see quite some improvement opportunities:
- while the appearance of the hotel is appealing on the outside, the rooms like quite dated and is lack of decoration. Cleanliness can be improved: hair in the bathtub, coffee stains in the bedsheet etc. The plug are quite far away from anything which made it not convenient to use.
- breakfast is ok with a la carte options and buffet (apart from fruits and pastries, it’s basically the English breakfast but place them separately in a buffet style, so don’t expect much). The quality of food is a problem though. I would have expected more as a 4-star hotel, and given the room rate isn’t cheap at all.
- service is stone cold. Staff has just done the bear minimum.
I’ve stayed at this hotel multiple times over the past year and it never disappoints. The staff are so helpful and are there to hand 24/7. The hotel is gorgeous, neutral but stylish decor and it also smells amazing! We stayed for a birthday occasion and got a free room upgrade due to this ! We also ended up adding on and staying an extra night. The breakfast is included with most bookings and is a buffet however certain breakfast dishes can be ordered at your request.
訪客用戶
幫他人預訂
經典雙人房
入住於2025年08月
1.0
評價於:2025年09月01日
I’ve stayed at this hotel a few times so it was a shock that the room was poorly cleaned, the shower was running cold water for a long time time before it warmed up. The lights next to the window were flickering.
The kettle wire wasn’t long enough to be on the desk and plugged in meaning I needed to place the kettle on the floor next to the outlet.
I specifically booked for a birthday weekend booking and nothing much was done to celebrate. Im going to assume the hotel is under different management. Change it back because your not doing a good job and I would never recommend this hotel to any family and friends anymore, you’ve also lost a off-peak customer as I travel throughout the week not just on weekends.
Beverley Palmer
獨自出遊
經典雙人房
入住於2025年01月
5.0
超讚
評價於:2025年01月25日
First time I’ve stayed at the Alan but won’t be my last. Lovely hotel in general, room was clean bright & had very tasteful decor, staff were friendly & happy to help with any questions. I included breakfast in my stay, that was very good, hot food menu was varied & food was excellent, as a vegetarian there was a good choice.
The only negative point was there was only one lift in use so I had to wait a while each time.
I look forward to staying here again.
Acceptable quality in general but definitely see quite some improvement opportunities:
- while the appearance of the hotel is appealing on the outside, the rooms like quite dated and is lack of decoration. Cleanliness can be improved: hair in the bathtub, coffee stains in the bedsheet etc. The plug are quite far away from anything which made it not convenient to use.
- breakfast is ok with a la carte options and buffet (apart from fruits and pastries, it’s basically the English breakfast but place them separately in a buffet style, so don’t expect much). The quality of food is a problem though. I would have expected more as a 4-star hotel, and given the room rate isn’t cheap at all.
- service is stone cold. Staff has just done the bear minimum.
I’ve stayed at this hotel multiple times over the past year and it never disappoints. The staff are so helpful and are there to hand 24/7. The hotel is gorgeous, neutral but stylish decor and it also smells amazing! We stayed for a birthday occasion and got a free room upgrade due to this ! We also ended up adding on and staying an extra night. The breakfast is included with most bookings and is a buffet however certain breakfast dishes can be ordered at your request.
訪客用戶
幫他人預訂 經典雙人房
入住於2025年08月
1.0
評價於:2025年09月01日
I’ve stayed at this hotel a few times so it was a shock that the room was poorly cleaned, the shower was running cold water for a long time time before it warmed up. The lights next to the window were flickering.
The kettle wire wasn’t long enough to be on the desk and plugged in meaning I needed to place the kettle on the floor next to the outlet.
I specifically booked for a birthday weekend booking and nothing much was done to celebrate. Im going to assume the hotel is under different management. Change it back because your not doing a good job and I would never recommend this hotel to any family and friends anymore, you’ve also lost a off-peak customer as I travel throughout the week not just on weekends.
Beverley Palmer
獨自出遊 經典雙人房
入住於2025年01月
5.0
超讚
評價於:2025年01月25日
First time I’ve stayed at the Alan but won’t be my last. Lovely hotel in general, room was clean bright & had very tasteful decor, staff were friendly & happy to help with any questions. I included breakfast in my stay, that was very good, hot food menu was varied & food was excellent, as a vegetarian there was a good choice.
The only negative point was there was only one lift in use so I had to wait a while each time.
I look forward to staying here again.
匿名用戶
好友出遊
招牌房
入住於2025年10月
Stef T.
獨自出遊
經典雙人房
入住於2025年08月
Achengdebairimeng
獨自出遊
經典雙人房
入住於2025年06月
Ell.dev
好友出遊
經典雙人房
入住於2025年09月
訪客用戶
幫他人預訂
經典雙人房
入住於2025年08月
Beverley Palmer
獨自出遊
經典雙人房
入住於2025年01月
M320053****
商務出差
招牌豪華間
入住於2025年03月
WendyLing369
家庭出遊
經典2張雙人床房
入住於2025年10月
Elenaya!
獨自出遊
經典雙人房
入住於2025年01月
Nantongdadike
夫妻/情侶出遊
經典雙人房
入住於2025年10月
匿名用戶
好友出遊 招牌房
入住於2025年10月
Stef T.
獨自出遊 經典雙人房
入住於2025年08月
Achengdebairimeng
獨自出遊 經典雙人房
入住於2025年06月
Ell.dev
好友出遊 經典雙人房
入住於2025年09月
訪客用戶
幫他人預訂 經典雙人房
入住於2025年08月
Beverley Palmer
獨自出遊 經典雙人房
入住於2025年01月
M320053****
商務出差 招牌豪華間
入住於2025年03月
WendyLing369
家庭出遊 經典2張雙人床房
入住於2025年10月
Elenaya!
獨自出遊 經典雙人房
入住於2025年01月
Nantongdadike
夫妻/情侶出遊 經典雙人房
入住於2025年10月